Installation stuck at 7/8 Screen

[rudy]

Hi I am trying to install the 2.4.2 forma lms and installation stucks at 7/8 screen as it says unable to detect smtp, whereas i hv used same setting for my other lms it is working fine. so i check the apache error log, it is showing the below data: please suggest the reason, how to recitfy

[Sat Aug 15 11:39:40.182179 2020] [mpm_event:notice] [pid 1958:tid 139826401397824] AH00489: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 11:39:40.183395 2020] [core:notice] [pid 1958:tid 139826401397824] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 11:58:30.719921 2020] [mpm_event:notice] [pid 1958:tid 139826401397824] AH00491: caught SIGTERM, shutting down
[Sat Aug 15 11:58:30.822535 2020] [mpm_event:notice] [pid 2969:tid 139620868971584] AH00489: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 11:58:30.822633 2020] [core:notice] [pid 2969:tid 139620868971584] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 12:11:46.841532 2020] [mpm_event:notice] [pid 2969:tid 139620868971584] AH00491: caught SIGTERM, shutting down
[Sat Aug 15 12:11:46.946941 2020] [mpm_prefork:notice] [pid 50914] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 12:11:46.947042 2020] [core:notice] [pid 50914] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 12:11:47.506126 2020] [mpm_prefork:notice] [pid 50914] AH00169: caught SIGTERM, shutting down
[Sat Aug 15 12:11:47.671189 2020] [mpm_prefork:notice] [pid 50978] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 12:11:47.671244 2020] [core:notice] [pid 50978] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 12:18:05.159352 2020] [mpm_prefork:notice] [pid 50978] AH00169: caught SIGTERM, shutting down
[Sat Aug 15 12:18:05.316704 2020] [mpm_prefork:notice] [pid 51656] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 12:18:05.316759 2020] [core:notice] [pid 51656] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 12:25:02.783082 2020] [mpm_prefork:notice] [pid 51656] AH00169: caught SIGTERM, shutting down
[Sat Aug 15 12:25:02.935955 2020] [mpm_prefork:notice] [pid 51695] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 12:25:02.936038 2020] [core:notice] [pid 51695] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 12:27:09.869884 2020] [mpm_prefork:notice] [pid 51695] AH00169: caught SIGTERM, shutting down
[Sat Aug 15 12:27:10.017709 2020] [mpm_prefork:notice] [pid 51726] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 12:27:10.017771 2020] [core:notice] [pid 51726] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 12:31:41.656110 2020] [mpm_prefork:notice] [pid 51726] AH00169: caught SIGTERM, shutting down
[Sat Aug 15 12:31:41.840543 2020] [mpm_prefork:notice] [pid 52226] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Sat Aug 15 12:31:41.840604 2020] [core:notice] [pid 52226] AH00094: Command line: '/usr/sbin/apache2'
[Sat Aug 15 12:31:56.191867 2020] [:error] [pid 52227] [client 122.161.161.1:63314] PHP Warning: require(/var/www/html/formalms/lib/../config.php): failed to open stream: No such file or directory in /var/www/html/formalms/lib/lib.bootstrap.php on line 141
[Sat Aug 15 12:31:56.191925 2020] [:error] [pid 52227] [client 122.161.161.1:63314] PHP Fatal error: require(): Failed opening required '/var/www/html/formalms/lib/../config.php' (include_path='.:/usr/share/php') in /var/www/html/formalms/lib/lib.bootstrap.php on line 141

[alfa24]

Check permission and existence of file config.php in the root folder of your installation path.

[rudy]

in the install folder, i dont have any config.php and also in formalms/lib folder, whereas in the formalms folder, it has only, config.dist.php file. i have not deleted that file. Yes on first screen it has issued warning that config.php could not be write.

I have restarted the installation and it gave this warning regarding the config file, please let me know which folder i need to give permission to remove this warning shown in the link below.

https://scrn.li/S5G0743FkPoyA2

also 0755 permission to formalms folder with write to apache owner is given

[alfa24]

Before starting the installation, rename config.dist.php to config.php and chmod it 777

[rudy]

thanks but it again stuck at 7th screen:

https://scrn.li/06i99842lqz61K

[alfa24]

That could be related to LMS issues with phpmailer you already posted. Bypass SMTP saying "no" to the first drop-down and install. You will choose to debug and fix SMTP issues later.

[rudy]

ok, i actually thought that this new version will be bug free... that y changed by subscription to paid one... anyways, will see, however, even after no is is not enabling the button.

https://scrn.li/7crSr54nSrM5BX

[alfa24]

Nothing is bug free, especially open source.
I have no 2.4.2 version to tell you if there's a new bug within that function.
I can say only that 2.4.1 is bugged with phpmailer SSL parameters.

[rudy]

ok.. thanks...hope scorm tracking issue will be resolved in this...i know it is off topic, my reason for taking this new one is scorm tracking also

[max]

ok, i actually thought that this new version will be bug free... that y changed by subscription to paid one... anyways, will see, however, even after no is is not enabling the button.

https://scrn.li/7crSr54nSrM5BX

what you are experiencing is not a bug